Frequently Asked Questions (FAQ) Help

What is the strength of Crown Sport?

Hello, please refer to the "About Us" section on our homepage for more information.

Is it safe to play games on your company's platform?

Yes, our company's system is absolutely secure. We never disclose customers' personal information to any commercial entity. Additionally, we require strict confidentiality of customer data from banks, credit card intermediaries, and other transaction agents. All deposits are treated as trade accounts and will never be handed over to anyone else.

Is online gambling legal?

Yes, in some countries or regions, local laws prohibit gambling. In such cases, it is essential for you to comply with local laws. If you have any doubts, please seek advice from local legal authorities. Our company does not accept any responsibility for violations of local laws committed by individuals.

Is there an age restriction for online betting on Crown Sport?

Yes, the legal age for betting is 18 years and above.

Do I need to provide my real name when opening an account?

For security reasons, our finance department will verify withdrawals based on the registered name. The bank account holder's name must match the registered name in order to process the withdrawal. Therefore, please ensure that the name provided during account registration is the same as the name for withdrawal.

What should I do if I forget my password?

Please contact our online customer service for assistance. Thank you!

1.Regarding deposits:

Are there any fees for deposits?

Hello, there are no fees for deposits at hg7788 online entertainment. The company does not charge any fees.

What is the minimum deposit amount?

Hello, the minimum deposit amount for online payments is ¥10 Chinese Yuan. There is no upper limit for company deposits, and the maximum limit for a single online payment deposit is ¥300,000 Chinese Yuan.

I enter my card number, password, etc., but it always fails. Why?

It may be because you have not applied for online banking. You can log into the bank's website and click on "Online Personal Self-Service Registration" to proceed, or you can go directly to the counter for assistance. If you have any doubts, you can call the national unified customer service hotline indicated on your bank card.

How can I activate online banking payment?

 here are the general steps to activate online banking payment:

Counter application:

Go to any savings bank of the designated bank and submit an online banking service application form.

he service will be activated 24 hours after the application.

Has my bank information been leaked?

Hello, please rest assured that your bank information will not be leaked. Security is the top priority for online payments. The payment company and the bank only have a payment cooperation relationship. The bank uses 128-bit SSL encryption technology and a strict security management system to ensure the best security for customer transactions. All customer transaction activities are conducted under the strictest conditions in the bank.

ICBC online payment page does not display properly. What should I do?

if you encounter a situation where the ICBC online payment page does not display properly or shows an "X" symbol, it may be due to the password security control settings. Please follow the steps below:

Check the "Internet Options" in the IE tool, delete cookies and temporary files under the "General" tab, and in the "Security" tab, select custom level. Enable the options "Download signed ActiveX controls" and "Run ActiveX controls and plug-ins," then click "OK" to apply the changes. After that, you can proceed with your order, and the bank payment page will prompt you to install a plug-in. Please install it to complete the payment.

If the above steps do not resolve the issue, set the security level of the Internet zone to "Default level." Also, make sure not to use any blocking tools such as "3721 Internet Assistant" or "Google Toolbar" that may interfere with the installation of control items. If you have already installed similar tools, it is recommended to uninstall them.

2. Regarding withdrawals:

How long does it take for a withdrawal?

Hello, we provide 24/7 withdrawal service, and withdrawals are usually processed within 5 to 10 minutes, ensuring quick transfers. Withdrawals support various bank cards, including Industrial and Commercial Bank of China, Agricultural Bank of China, China Construction Bank, Bank of China, Bank of Communications, China Merchants Bank, China CITIC Bank, China Everbright Bank, Huaxia Bank, China Minsheng Bank, Guangdong Development Bank, Shenzhen Development Bank, Fujian Industrial Bank, etc. Withdrawals can be processed 24/7.

Are there any limits for withdrawals?

Hello, the minimum withdrawal amount is ¥100 Chinese Yuan, and the maximum total daily withdrawal limit for regular members is ¥1,000,000 Chinese Yuan.

Are there any fees for withdrawals?

Hello, there are no fees for 24-hour withdrawals. All transactions are free of charge, allowing unlimited withdrawals, and the funds will be transferred instantly.

What games does Crown sport have?

Crown sport HG7788 currently provides you with "sports gaming (NEW BB sports) + (sports betting) dual platform"; the most comprehensive platform of "live entertainment", thousands of "electronic amusement ", the most popular "lottery games"!

What browser do I need to use for entertainment?

we recommend you to use the new oneworld browser on the computer side for safer information and more extreme games; on the mobile side, we recommend you to use the browser that comes with your cell phone, or use Google Chrome.

How do I top up my game account?

the company currently provides a variety of ways to deposit funds, and supports WeChat, Alipay, QQ wallet, NetBank and other deposit channels. Deposit method 1: Bank card transfer; Deposit method 2: Online payment; Deposit method 3: QR code scanning! Please click on the online deposit to choose one of the ways to deposit money, thank you! (Note: For customers who choose the company's deposit, please make sure to confirm the latest remittance account number before each deposit, if the money is deposited into the expired account, Crown sport will not be able to check the receipt, and will not be responsible for it.)

Why is the credit not returned to my game account immediately after successful online payment?

this is because the online payment system needs to go through the secret lock switch and internal verification program, which is also one of our security programs, so please don't worry, the money will not be lost. If you have not received your payment after more than 30 minutes of online payment, please contact our customer service to deal with it.

How do I withdraw my money when I win at a live game?

please click on "Online Withdrawal" and enter your withdrawal password, then fill in the amount you want to withdraw as required and click OK. Thank you!

How can I prove that the game results are instant?

you can monitor through the video images of the games, the images in the video are synchronized with the images played in BBIN Live Casino. We ensure that all game results are real and instant.

Can I browse your games first?

you are more than welcome to browse through our gaming system. Of course, it is free of charge. Simply register on our website and you will be able to login and browse our games.

Why does it disconnect after six games?

there are two reasons for this: (1) For the safety of your account, if you leave your computer after opening the game and then forget to close it, it will be difficult to control your losses in case someone else uses the bet at this time. (2) There are very many customers online to play every moment, in order to make the internet speed fast and smooth, our system automatically saves the internet resources and takes care of the customers in the game, so the connection will be disconnected after watching six games. We apologize for any inconvenience this may cause you.

How can I complain about a game error?

as Crown sport is a live game via the internet, as with all real casinos, there may be instances of incorrect dealings. If you believe that the error was caused by a dealer, please send your complaint with full information in the form below to hg7788cn@gmail.com or to Customer Service and we will assist you in discussing and resolving the issue as soon as possible.

Date:

Number of games:

Dealer:

Bet Code:

Result:

Description:

The above information can assist us to investigate the relevant issues faster, we fully appreciate your cooperation!

Is there any system requirement for playing games?

we recommend using the latest version of the universal browser for better features and an enhanced gaming experience. We suggest using Internet Explorer 6.0 or above browser versions.

Why am I being logged out of the system?

this is a security measure of the website. If you haven't been active on a particular webpage for a certain period of time, the webpage will become inactive, and you will be logged out. In such cases, you need to log in again. If you are still experiencing the same issue after logging in again, please contact us immediately.

Why is it necessary to clear the web page history?

if you are unable to view new or updated web pages and find that you are browsing the same or old pages repeatedly, it indicates that your memory cache is full.

Frequent usage of Internet Explorer and Netscape accumulates memory storage. To resolve this issue, simply follow these steps:

INTERNET EXPLORER 6.0 or above browser versions:

Right-click on your desktop browser using the mouse.

Click on "Internet Properties."

Under "Temporary Internet Files," click on "Delete Files."

Close the browser and restart the IE browser.

This will clear the memory cache without deleting cookies or essential program files.